IVR Guide for information getting on offset - FCN number

DME MAC A IVR User Guide - Financial Options

Financial - Option 5 


When financial is selected, the IVR will request the following element:

• National Provider Identifier (NPI)
• PTAN (10-digit supplier number)
• Last 5 digits of the Tax Identification Number (TIN)

Once the authentication element has been verified, a submenu will ask if you want Information about:
Offsets (touch-tone 1), Voluntary Refunds (touch-tone 2), or Checks (touch-tone 3).

Note: For overpayments associated with 5 or more claims or Beneficiary Medicare Numbers, providers shall refer to their overpayment letter.

Information about Offsets
When information about offsets is selected, the IVR will request the following element:

• Financial Control Number (FCN)

The IVR will supply the following, if applicable:
• Nine digits of the Beneficiary Medicare number
• Date(s) of service
• Number of claims
• Offset amount
• Advises if offset has been satisfied

For offset navigation options, refer to the following:
                                               Offset Navigation
Voice                                                 Touch-Tone Entry
Repeat That                                                1
Change Offset                                             2
Voluntary Refund                                        3
Change PTAN                                            4


Voluntary RefundsWhen the voluntary refunds option is selected, the IVR will request the following element:
• Check number

The IVR will supply the following, if applicable:
• Check amount
• Check date
• Check status
• Check status date
• DCN check was applied to
• Date applied to DCN
• Amount applied to DCN

For voluntary refund navigation options, refer to the following:
                     Voluntary Refund Navigation
Voice                                     Touch-Tone EntryRepeat That                                    1
Change Check Number                   2
Change PTAN                                3


Checks

When the checks option is selected, the IVR will ask if you want Checks by Date (touch-tone 1) or Last
Three Checks (touch-tone 2).

When the “checks by date” option is selected, the IVR will request the following element:

• Check date

For both check options, the IVR will supply the following, if applicable:

• Total number of checks found
• Issue date
• Check date
• Check amount
• Check number
• Cashed date
• Check status (cashed/cancelled/voided/outstanding)
• Ability to order duplicate remittance

For checks navigation options, refer to the following:
                                           Checks Navigation
Voice                                                 Touch-Tone Entry
Repeat That                                                  1
Next Check                                                  2
Previous Check                                            3
Duplicate Remittance                                    4
Change Date                                                5
Change PTAN                                             6
Main Menu                                                  7