CMN Status Options of Medicare IVR

DME MAC A IVR User Guide - CMN Status Options

CMN Status - Option 3

When CMN status is selected, the IVR will request the following elements:

• National Provider Identifier (NPI)
• PTAN (10-digit supplier number)
• Last 5 digits of the Tax Identification Number (TIN)
• Beneficiary Medicare number
• Beneficiary first and last name (last name and first initial if using touch-tone)
• Beneficiary date of birth
• HCPCS code

Once the authentication elements have been verified, the IVR will supply the following, if applicable:

• Initial certification date
• Recertification date
• Revised date
• Length of need

At any time during CMN status playback the caller can give the next Medicare number if multiple CMN
status requests are needed.

At the end of CMN status playback the caller has the option of saying; “change HCPCS” to obtain
information on another HCPCS code for the same beneficiary.